Contact Our Recovery Team

Our hardware wallet recovery specialists are ready to help you regain access to your digital assets. Reach out to discuss your specific situation and recovery options.

How to Reach Us

Whether you're facing a hardware wallet emergency or just have questions about our services, our team is here to help. Choose the contact method that works best for you, and we'll respond promptly.

Our Location

16 12th Ave S Suite 120, Nampa, ID 83651

Phone

+1 (208) 546-3065

Monday-Friday: 9AM-6PM EST
Saturday: 10AM-4PM EST

Email

[email protected]

We typically respond within 24 hours

Emergency Support

For urgent recovery needs, call our emergency line:

+1 (208) 546-3066

Available 24/7 for critical situations

Shipping Information

If you need to send your device to us for recovery, please use our secure shipping address:

Astraightarrow - Secure Recovery
ATTN: Recovery Department
16 12th Ave S Suite 120
Nampa, ID 83651
United States

Important: Please do not ship your device without first contacting us and receiving shipping instructions. For your security, we provide specific packaging guidelines and tracking procedures.

Contact Form

Fill out the form below to discuss your hardware wallet recovery needs. We'll get back to you within 24 hours.

Frequently Asked Questions

Common questions about contacting us and our recovery process

What information should I provide when contacting you about recovery?

To help us assess your situation quickly, please provide:

  • The make and model of your hardware wallet
  • A detailed description of the issue you're experiencing
  • When and how the issue occurred
  • Any recovery attempts you've already made
  • For PIN-related issues, any PINs you've already tried
  • For seed phrase issues, whether you have a partial seed phrase
  • Any error messages displayed on the device

The more details you can provide, the better we can assess your situation and provide an accurate recovery estimate.

How quickly will you respond to my inquiry?

We respond to all inquiries within 24 hours during business days. For emergency situations, we offer priority response through our emergency support line. If you haven't heard from us within 24 hours, please check your spam folder or contact us through an alternative method.

Do I need to ship my device to you for all recovery services?

Not necessarily. While many recovery cases do require us to physically examine and work with your device, we can sometimes provide remote guidance for simpler issues. During our initial consultation, we'll determine whether in-person recovery is necessary based on your specific situation.

If shipping is required, we provide detailed instructions for secure packaging and shipping, including insurance options and tracking protocols to ensure your device arrives safely.

Is my information kept confidential?

Absolutely. We maintain strict confidentiality for all client information and recovery details. Our privacy policy outlines our data handling practices in detail, but in summary:

  • All communications are encrypted and secured
  • We collect only the information necessary for recovery services
  • We never share your information with third parties except as required by law
  • All staff sign comprehensive confidentiality agreements
  • We offer data deletion after service completion upon request

For clients with heightened privacy concerns, we also offer enhanced confidentiality options - please inquire during your initial consultation.