Last Updated: September 9, 2025
Please read these Terms of Use ("Terms") carefully before using the website astraightarrow.com (the "Site") or any services (collectively, the "Services") offered by Astraightarrow ("we," "us," or "our").
By accessing or using our Site or Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not access or use our Site or Services.
Astraightarrow provides hardware wallet recovery services, including but not limited to PIN recovery, seed phrase recovery, physical repair of damaged devices, firmware repair, and data extraction. Our Services are intended for individuals who have lost access to their cryptocurrency hardware wallets due to forgotten PINs, damaged devices, firmware issues, or other technical problems.
You must be at least 18 years old to use our Services. By using our Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.
To request our Services, you must submit a service request through our Site, by email, or by phone. Your service request must include accurate and complete information about your hardware wallet and the issues you are experiencing. We may request additional information before accepting your service request.
After reviewing your service request, we will provide you with a service agreement outlining the scope of services, estimated timeline, and fees. The service agreement will supplement these Terms and will include specific terms for your recovery case.
If your service requires shipping your hardware wallet to us, you are responsible for packaging and shipping the device according to our instructions. We recommend using insured shipping methods. You are responsible for all shipping costs unless otherwise specified in your service agreement.
Once we receive your device, we will begin the recovery process as outlined in your service agreement. We will keep you informed of our progress and any issues that arise during the recovery process.
After completing the recovery process, we will return your device to you using a secure shipping method. Return shipping costs may be included in your service fee or charged separately, as specified in your service agreement.
Our service fees vary depending on the complexity of your recovery case. We will provide you with a cost estimate before beginning any work. Final fees may differ from the estimate if additional services are required, but we will obtain your approval before performing any services that would result in additional fees.
For most services, we offer a "No Recovery, No Fee" policy, meaning you will not be charged our service fee if we are unable to recover your wallet. However, you may still be responsible for shipping fees and other expenses as specified in your service agreement.
We accept payment via credit card, cryptocurrency, bank transfer, and other methods as specified on our Site or in your service agreement. All payments are due upon successful recovery, unless otherwise specified.
You represent and warrant that you are the lawful owner of any hardware wallet submitted for recovery services or that you have the lawful owner's permission to submit the device for our Services.
All content on our Site, including text, graphics, logos, images, and software, is the property of Astraightarrow or our licensors and is protected by United States and international copyright laws. You may not reproduce, distribute, modify, or create derivative works of any content on our Site without our express written permission.
We understand the sensitive nature of hardware wallet recovery and will treat all information you provide to us as confidential. We will not disclose your information to third parties except as necessary to provide our Services or as required by law.
We implement appropriate technical and organizational measures to protect your device and data during the recovery process. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, Astraightarrow SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES; (C) ANY CONTENT OBTAINED FROM THE SERVICES; OR (D) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES, REGARDLESS OF THE FORM OF THE ACTION, IS LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO ACCESS OR USE OUR SERVICES.
THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN Astraightarrow AND YOU.
You agree to indemnify, defend, and hold harmless Astraightarrow and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from your violation of these Terms.
These Terms and your use of the Services shall be governed by and construed in accordance with the laws of the State of Idaho, without giving effect to any principles of conflicts of law. Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in Ada County, Idaho, and you consent to the personal jurisdiction of such courts.
Any dispute arising out of or relating to these Terms or our Services shall first be attempted to be resolved through good faith negotiations. If the dispute cannot be resolved through negotiations, it shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association.
We reserve the right to modify these Terms at any time. If we make changes, we will provide notice by posting the updated Terms on our Site and updating the "Last Updated" date at the top of these Terms. Your continued use of our Services after such notice constitutes your acceptance of the updated Terms.
We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Services will immediately cease.
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.
These Terms, together with the Privacy Policy and any service agreement you enter into with us, constitute the entire agreement between you and Astraightarrow regarding our Services and supersede all prior agreements and understandings.
If you have any questions about these Terms, please contact us at:
Astraightarrow