Privacy Policy

Last Updated: September 9, 2025

1. Information We Collect

We may collect the following types of information:

1.1. Information You Provide to Us

• Contact Information: Name, email address, phone number, mailing address, and other contact details.
• Service Information: Details about your hardware wallet, including make, model, and the nature of the issue you're experiencing.
• Communications: Information you provide when you communicate with us via email, phone, or through our contact forms.
• Payment Information: Credit card details, billing address, and other financial information necessary to process payments. Note that payment processing is handled by our third-party payment processors, and we do not store complete credit card information on our servers.

1.2. Information We Collect Automatically

• Usage Information: Information about how you use our Site, including pages visited, time spent on pages, and other usage statistics.
• Device Information: Information about the device you use to access our Site, including device type, operating system, browser type, and IP address.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities. For more information, please see our Cookie Policy.

2. How We Use Your Information

We use your personal information for the following purposes:

• Provide Our Services: To provide and maintain our Services, including processing your hardware wallet recovery requests.
• Customer Support: To respond to your inquiries, provide technical support, and address service issues.
• Communications: To communicate with you about our Services, including sending service updates, security alerts, and administrative messages.
• Improve Our Services: To analyze usage patterns, diagnose technical problems, and enhance the functionality and user experience of our Site and Services.
• Marketing: With your consent, to send you marketing communications about our products, services, and promotions.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
• Protect Rights and Safety: To protect the rights, property, and safety of our users, ourselves, or others.

3. How We Share Your Information

We may share your personal information with the following categories of recipients:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Professional Advisors: Lawyers, auditors, bankers, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• Compliance with Laws: We may disclose your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and whether we can achieve the purposes of the processing through other means.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, disclosure, or destruction. While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information in certain circumstances.
• Restriction: You may request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Objection: You may object to our processing of your personal information in certain circumstances.
• Withdraw Consent: Where we rely on your consent to process your personal information, you may withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before responding to your request.

7. Marketing Communications

You can opt out of receiving marketing communications from us by clicking the "unsubscribe" link in our emails, replying "STOP" to our text messages, or contacting us using the information below.

8. Children's Privacy

Our Services are not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our systems.

9. International Data Transfers

We are based in the United States and process information on servers located in the United States. If you are located outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers maintain facilities. By using our Services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules than your country.

10. Third-Party Links

Our Site may contain links to third-party websites, products, or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to read the privacy policies of these third parties before providing any information to them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be effective as of the date stated at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about our information practices.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Astraightarrow
16 12th Ave S Suite 120
Nampa, ID 83651
Email: [email protected]
Phone: +1 (208) 546-3065

13. For California Residents

The California Consumer Privacy Act (CCPA) provides California residents with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

13.1. Right to Know

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months, including:

• The categories of personal information we collected about you
• The categories of sources for the personal information we collected about you
• Our business or commercial purpose for collecting that personal information
• The categories of third parties with whom we share that personal information
• The specific pieces of personal information we collected about you

13.2. Right to Delete

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.

13.3. Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights.

13.4. Exercising Your Rights

To exercise your rights described above, please submit a verifiable consumer request to us by:

• Emailing us at [email protected]
• Calling us at +1 (208) 546-3065