We use advanced techniques and specialized tools to help you regain access to your cryptocurrency hardware wallets, even in the most challenging situations.
A step-by-step approach to securely recovering your hardware wallet
We begin with a free, confidential consultation to understand your specific situation. Our experts will assess the recovery options available for your wallet type and issue.
Once we confirm that recovery is possible, we'll provide a clear service agreement outlining our recovery process, timeline, and fees. We follow a transparent "no recovery, no fee" policy.
We'll provide detailed instructions for securely packaging and shipping your device to our facility. All shipments include tracking and insurance for your protection.
Our engineers work in a secure environment using proprietary tools and techniques to recover your device. We use a combination of specialized software and hardware solutions depending on your specific issue.
After recovery, we perform verification steps to ensure successful access restoration. We never access your funds or private keys beyond what's necessary for recovery verification.
Your device is returned via secure shipping along with detailed documentation and instructions. We provide ongoing support to ensure you can access your assets successfully.
Advanced techniques to address various hardware wallet issues
For forgotten PINs, we utilize specialized brute force techniques and proprietary algorithms to systematically test PIN combinations. Our methods are optimized to prevent device lockout or data loss.
For damaged devices, our hardware engineers can repair or replace components like screens, buttons, and circuit boards while maintaining the integrity of the secure element that stores your private keys.
In cases of severe damage, we can directly extract encrypted data from the device's memory using specialized equipment. This data is then securely processed to recover your private keys.
If you have a partial seed phrase, we use advanced algorithms to determine the missing words. For completely lost seed phrases, we can often extract them directly from the device's secure storage.
For devices with corrupted firmware or failed updates, we can restore proper operation using specialized techniques to reflash the firmware without compromising the secure element.
After recovery, we can help migrate your assets to a new device with enhanced security. We provide guidance on best practices for securing your new wallet and backup procedures.
Common questions about our hardware wallet recovery services
Recovery time varies depending on the complexity of your case. Simple PIN recoveries can be completed in 24-48 hours, while more complex issues like partial seed phrase recovery or physical repairs may take 3-7 business days. During your initial consultation, we'll provide a more specific timeline based on your situation.
Yes, we take extensive security measures to protect your assets. Our recovery lab is a secure environment with limited access, video monitoring, and air-gapped workstations. Our technicians never have direct access to your funds - we only restore access to your wallet. All staff members sign strict confidentiality agreements, and we maintain comprehensive security protocols.
We operate on a "No Recovery, No Fee" basis. If we are unable to recover access to your wallet, you won't be charged for our recovery service (return shipping fees may still apply). During the initial consultation, we'll honestly assess the likelihood of successful recovery based on your specific situation before proceeding.
We support recovery for all major hardware wallet brands including:
If you don't see your device listed, please contact us as we regularly add support for new models.
Recovery costs vary based on the complexity of your case and the type of recovery needed. Our service fees typically range from $300 for basic PIN recoveries to $1,500+ for complex data extraction or seed phrase reconstruction. After our initial assessment, we'll provide a clear quote before proceeding with any recovery work.
Remember that we operate on a "No Recovery, No Fee" basis. You'll only pay if we successfully recover access to your wallet.
Yes, we provide detailed instructions for secure packaging and shipping. All shipments include tracking and insurance. We recommend using discreet packaging that doesn't indicate the contents. For clients with significant assets, we can arrange for secure courier services with additional security measures.
The information required depends on your specific issue. Generally, we'll need:
The more information you can provide, the more efficiently we can recover your device.
After successful recovery, we'll:
We recommend transferring your assets to a new wallet with fresh security after recovery for maximum protection.
How we protect your assets and data during the recovery process